How do I book a doctor consultation on Afya1?

You can book a doctor consultation by creating an account, browsing verified healthcare providers, selecting your preferred doctor, and choosing a convenient time slot. Consultations can be conducted via video call, phone, or in-person home visits.

Are the doctors on Afya1 verified and licensed?

Yes, all healthcare providers on Afya1 undergo thorough verification including identity verification, license and qualification verification with regulatory bodies like Kenya Medical Practitioners and Dentists Council, and background screening.

What types of healthcare services are available on Afya1?

Afya1 offers online consultations with doctors, nurses, and specialists, home care visits, hospital bedside care, mental health services, physical rehabilitation, addiction recovery support, and prescription management.

How much do consultations cost on Afya1?

Consultation fees vary by provider and service, and each provider displays their rate before you book. That amount is for professional time only. Medicine, laboratory tests, imaging, and other clinical extras are not included and are quoted separately if needed.

Does the Afya1 consultation fee include medicine or lab tests?

No. The consultation fee covers the provider’s professional time only. Medicine, laboratory tests, imaging, and other extras are quoted separately for the patient to review before paying. The original booking amount is never increased after booking.

Can I get a prescription through Afya1 consultations?

Yes, licensed doctors can prescribe medication during online consultations when clinically appropriate. Prescriptions are sent to your preferred pharmacy for pickup or delivery.

What payment methods are accepted on Afya1?

Afya1 accepts M-Pesa, credit/debit cards, and bank transfers. Payment is processed securely through our platform, and you only pay after your consultation is completed.

Governance & Compliance

Accessibility Statement

Commitment to digital accessibility conforming to WCAG 2.1 Level AA standards.

Last reviewed: October 2026 • Effective for all registered learners and institutional partners.

1. Our Standards Commitment

Afya1 Academy is committed to ensuring digital accessibility for healthcare workers with disabilities. We continually improve the user experience for everyone and apply the Web Content Accessibility Guidelines (WCAG) 2.1 level AA.

Our platform supports screen readers, clear contrast ratios (exceeding 4.5:1), keyboard-only navigation, and text resizing without breaking layout structure.

2. Accessible Learning Materials

Video lectures feature closed captioning and transcripts. Slide decks and clinical diagrams are provided in accessible formats with descriptive alt text.

If you experience any accessibility barrier, please notify our accessibility coordinator at accessibility@afya1digital.com.

Other institutional policies

Privacy Policy Terms of Service Refund & Cancellation Policy Accessibility Statement Complaints Procedure Certificate Policy